WhatsApp: 17191073435
customer service: eleganthair88@hotmail.com

General Policy

These Are ihairwig.com’s (“ihairwig”, “We” Or “Our”) Standard Return Policies Applicable Only To Products Purchased By You Directly From The ihairwig.com Website.

Standard Return Policy
All Product Returns Require A Return Merchandise Authorization (RMA) Number. You May Obtain An RMA Number Through Email: support@ihairwig.com

Products That Are Not Eligible For Return And Will Be Sent Back To You At Your Cost And Expense If Received By Us:
(1) Any Product Not Purchased From ihairwig.Com
(2) Any Product That Is Returned Without Original Packaging And Accessories, Including Box, Inside Packaging, And All Other Items Originally Included With The Product
(3) Any Product That Exhibits Physical Damage
(3) Any Hair That Is Burned Or Missing Hair Piece
(4) Any Item That Is Cut Or Altered In Any Way

We provide 15 days money back on non-defective, undamaged, unused and resalable products.

If you are not satified with the products, please return it within 15 days after you got the item, restocking fee and other fee may apply upon the condition of returned products. Shipping and handling fees are non-refundable. Product is not eligible for refund after the 15-day refund period has expired.

Restocking Fee: Yes (Up To 30%).

Customer will be responsible for the return shipping.

All returned products (Replace or Refund) have to obtain a RMA # (Return Merchandise Authorization #), RMA Number is prior to return. Any returned product without a RMA # on package will not be processed.

All returned item, after sent back, please offer tracking number.

we will refund your money 3-7 working days after received your returned goods, the money will be returned your purchased paypal account.

Purchase Agreement

By Accepting Delivery Of Any Product Ordered From ihairwig.com (“ihairwig.com”), You (“Customer”) Agree To Be Bound By The Terms And Conditions Listed Below. You And ihairwig.com Agree That The Following Terms And Conditions Are The Exclusive Terms Governing The Sales Transaction Between Customer And ihairwig.com. Any Attempt To Alter, Supplement, Modify Or Amend These Terms And Conditions By The Customer Will Be Considered A Material Alteration Of This Agreement And, Therefore, Are Null And Void. In Addition, These Terms And Conditions Are Subject To Change At Any Time, Without Prior Written Notice. Therefore, Please Check These Terms And Conditions Carefully Each Time You Place An Order With Or Accept Delivery Of Any Goods From ihairwig.com.

Acceptable Payment Methods

We only accept Paypal payment (Pay via PayPal; you can pay with your credit card if you don’t have a PayPal account.)

Shipping Methods 

China Post ePacket (15-25 business days + 24-72 Hours To Process The Order)
DHL/UPS/Fedex (3-7 business days + 24-72 Hours To Process The Order)

We will remark the shipping method in the product description, generally we will ship the items by china post ePacket, if you need the item urgently, we also can ship by DHL or UPS, the customer need to pay the extra shipping freight.

We will try to do the same day shipping but does not guarantee same day shipping, all orders may require 24-72 hours processing time before shipping.

ihairwig.com Is In No Way Responsible For Any Shipment That Is Not Delivered And By Purchasing From ihairwig.com. You Are Agreeing To These Terms And Hereby Forfeit Any Right To Dispute Any Shipment That Has Been Delayed, Stolen, Or Non-Deliverable Due To Mother Nature Or Has Been Miss-Delivered Unless The Fault Is Of ihairwig.com.

Free Shipping

Free shipping to United States, HongKong of china, Japan by china post ePacket or DHL/UPS

Unfortunately, We Do Not Offer Free Shipping To Other Countries Outside Of United States But Will Give Our Customers Lower Shipping Rates.

Wrong Item

If You Received Wrong  Or Defective Item (Color, Length, Item) Please Contact Us Within 5 Business Days Of Receiving Item(S) For Us To Investigate On The Matter. We Require You To Take Picture Of The Wrong Item And E-Mail It To support@ihairwig.com To Verify That You Received Wrong Or Defective Items. Once We Verify That You Receive Wrong / Defective  Item,  You can return it to us, we will responsible for the retun shipping.

1. We Will Ship Out Correct Item Once We Verify That You Have Mailed Out Incorrect Item Back To Us.

2. If You Want To Get Refunded We Will Refund Once We Receive Item And Inspect The Item

Duty Tax And Customs Fee

Customers Need To Pay Duty Tax Or/And Customs Fee. This Amount Is Calculated Proportion To Your Order Amount. For More Information About Duty Tax Or Customs Fee Contact Your Customs Office.

Money Back Guarantee/Refund Policy

We provide 15 days money back on non-defective, undamaged, unused and resalable products.