customer service: eleganthair88@hotmail.com

Frequently Asked Questions

1.How to identify the human hair and synthetic hair?
   Do the burn test. 
   Human hair burns smell like protein and become ash after burning.
   Synthetic Hair burns like plastic and becomes a sticky ball.

2.How to wash human hair?
(1). Before washing, make sure to detangle the hair using a wide tooth comb.
(2). Rinse from hair root to the tips in lukewarm water. Or immerse the piece in lukewarm water.
(3). Wash the piece with mild shampoo.
(4). Smooth the shampoo from root to the hair tips section by section. DO NOT twist or rub. Gently rinse the piece from root to tips in lukewarm water.
(5). Squeeze excess water. DO NOT wring the hair.
(6). Apply leave-in conditioner from the mid-shaft to the ends(avoid the roots or knots) and leave in for a few minutes.
(7). Cleanse the piece in lukewarm water and comb the hair with your fingers to keep the hair in the same direction
(8). Gently squeeze excess water. DO NOT rub or wring.
(9). Lightly blot hair with a towel. DO NOT twist or wring
(10). Secure your hair topper on a Wig Head and part the hair as you want. Then blow dry the hair.

3.How to wash the synthetic fiber?
  (1). Before washing, make sure to detangle the hair using a wide tooth comb.
  (2). Immerse your wig in lukewarm water(86℉-95℉) with wig shampoo and allow it to soak for a few minutes.
  (3). Then rinse gently from roots to ends. Do not rub or twist.
  (4). Apply leave-in conditioner from the mid-shaft to the ends (avoid the roots or knots) and leave in for a few minutes.
  (5). Let lukewarm water flow in the same direction of the hair to avoid tangling and rinse thoroughly.
  (6). Gently blot excess water with a towel. Do not twist or brush.
  (7). Gently shake the wig to regain its style and air dry on a folding wig stand.

Warning:
1.  Never try to comb hair when wet.
2.  Never place a wet wig on a Styrofoam head or a blockhead which can stretch the wig cap Avoid exposure to high heat or fire.

4. Can I bleach and dye the hair by myself?
(1). Human Hair
     
Yes, human hair products are dyeable. You can dye the hair to a darker color. White, Platinum Blonde and light grey hair are the best colors to use if you want to dye to a darke color.
     Wash the wig to remove any styling products and then let it dry for a few days before beginning to dye it.
     If you want to bleach our human hair products at home, be warned that you can only bleach our Natural Black color. All other colors we have cannot be bleached. This is something wigs have in common with human hair, it damages the wig if hair bleach is applied to it just as it damages regular hair.

   (2). Synthetic Hair
         Synthetic hair products cannot be dyed with regular hair dye. We don’t recommend you dye a synthetic hair product since it may cause irreparable damage.

5. Can I place custome order on ihairwig.com?
Yes, we accept the custome order, please send the email for the detailes to support@ihairwig.com, we will provide a quote for you.